Grace
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Activity overview
Latest activity by Grace-
Grace created an article,
My order was missing an item/incorrect order.
On occasion, some items may be out of stock, in this instance a replacement product will be provided, and we will notify you of any substitutions in your order. If your order is missing an item, pl...
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Grace created an article,
Do I have to be at home to accept the delivery?
You must be at your delivery location to receive the order. Failing to do so can result in an order cancellation. In cases where a customer is unavailable to accept the delivery the driver may cont...
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Grace created an article,
Who should I contact for support regarding my DoorDash order?
Please contact our Customer Care team on 1800 453 669 or via the form on the Contact us page.
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Grace created an article,
Can I request a refund?
Refunds can be processed via the original payment method provided the circumstances meet our refund policy. To request a refund a DoorDash delivery contact our customer care team via customer enqui...
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Grace created an article,
Can I cancel my DoorDash order?
Yes, if you need to cancel your DoorDash order, please contact our customer service team here.
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Grace created an article,
What if I place my order after the same-day delivery cut off time?
On Mondays through to Thursdays, order before 12pm for guaranteed same-day delivery. If an order is placed after 12pm on these days, the estimated delivery time is the following day. Orders can be ...
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Grace created an article,
Is DoorDash delivery available in my location?
DoorDash is currently only available within a 15km delivery radius of your nearest Jenny Craig Centre. You can check DoorDash’s availability by entering your postcode in the 'Check your delivery op...
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Grace created an article,
What is DoorDash and how does it work?
Customers can place an order online at store.jennycraig.com.au, select Delivery at checkout and, if the order is placed before 12pm Mondays through to Thursdays, have the order delivered to their d...
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Grace created an article,
Who should I contact regarding my Click & Collect order?
Please contact our Customer Care team on 1800 453 669 or via the form on the Contact Us page.
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Grace created an article,
Where can I find out more about Zip?
Please note that Zip is not a service provided by Jenny Craig. It is a facility offered by Zip Co Limited. Visit zip.co for further information.