Online orders

Ordering Online

• What is online ordering?
• Can I change my recommended menu myself?
• Do I need to complete the quiz and read the health acknowledgement before I can order?
• Can I personalize my weekly menu?
• Can I order multiple weeks of food (weekly menus) at a time?
• Can I make more than five swaps to my weekly menu?

Payment Options

• How do I make payment?

• Afterpay
• Zip Pay

Available Discounts

• Can discounts offered at Jenny Craig Centres be applied to online orders?

Speaking with our trained Jenny Craig Consultants

• What happens when I place my first online order?
• What happens if I opt out of my weekly consultations?
• Do I need to follow the weekly menu plan?
• Can I get weight loss support and advice from a trained Jenny Craig Consultant?

Changing or Cancelling an Order

• Can I change my order once I have placed it?
• Can I cancel my order?
• Am I locked into a contract?

Delivery

• When will my order arrive?
• Can I change my delivery address?
• Can I choose my delivery day?
• Who do I contact if my order doesn’t arrive by the date provided?
• How can I track my order?
• Will I get a confirmation of delivery?

Click & Collect

• Can I collect my order from my nearest Jenny Craig centre?
• What time can I collect my order?
• What do I need to bring to collect my order?
• Where do I go in centre to collect my order?
• How long will the centre hold my order?
• What if I don’t collect my order?

Convenience Boxes

• What is a Convenience Box?
• How do I order a Convenience Box?
• Do I need a Jenny Craig Membership when ordering a Convenience box?
• Can I make any swaps to the meals/ items in my Convenience box?

• Payment Options
• Available Discounts
• Weight Loss Support
• Cancelling or Changing an Order
• Delivery
• Click & Collect

Recycling

• Can I recycle the gel ice packs from my food delivery?
• Can I recycle the Silver thermal liner from my food delivery?
• Can I recycle my cardboard delivery box?
• Can I recycle the Jenny Craig Meal trays and cardboard packaging?
• Can I recycle the soft plastic Jenny Craig Meal packaging?